Privacy Policy

Poke Factory Ltd, Co. (“Poke Factory,” “we,” “us,” or “our”) operates the website poke.menu. This policy explains what information we collect when you visit our website, how we use it, and the choices you have.

Information We Collect

We do not ask you to create an account, and we do not sell anything directly on this website. The information we collect is limited to the following.

• Usage and device data. When you visit poke.menu, our analytics providers automatically receive standard technical information such as pages viewed, time of visit, referring website, approximate location derived from IP address, browser type, and device type.
• Information you send us voluntarily. If you email or call us — for example about catering, hours, or a question — we receive whatever you choose to include in that message.

We do not collect payment card numbers on this website. Online orders are placed on Toast’s ordering platform, which handles payment information under its own privacy policy.

Analytics and Cookies

We use the following services to understand how our website is used so that we can improve it:

• Google Analytics 4 (Google LLC) — measures page views, traffic sources, and clicks to our online ordering page. Google Analytics sets cookies on your device. See Google’s Privacy Policy and Google Analytics Opt-out Browser Add-on.
• Cloudflare Web Analytics (Cloudflare, Inc.) — a privacy-focused measurement tool that does not use cookies and does not fingerprint visitors. See Cloudflare’s Privacy Policy.
• Google Ads (Google LLC) — we advertise our restaurant on Google Search and Google Maps. Google may use cookies or similar technologies to measure whether an ad led to a visit to our website or to our Google Business Profile. You can manage this at My Ad Center.

Most browsers let you block or delete cookies in their settings. Blocking cookies will not prevent you from using this website.

How We Use Information

• To operate, maintain, and improve our website and menu information.
• To understand which pages and dishes visitors are interested in.
• To measure whether our advertising is reaching people near our restaurant.
• To respond to questions you send us by email or phone.

We do not use this information to make automated decisions about you, and we do not build advertising profiles of individual visitors ourselves.

Information Sharing

We do not sell your personal information, and we do not share it with third parties for their own marketing. Information is processed only by the service providers listed above (Google and Cloudflare) in their role as analytics and advertising platforms, and by our web host.

We may disclose information if required by law, or to protect the rights, safety, or property of our customers, our staff, or our business.

Third-Party Services

Our website links to services operated by other companies, including our online ordering page at order.toasttab.com (Toast, Inc.) and delivery platforms such as DoorDash, Uber Eats, and Grubhub. Once you leave poke.menu, the privacy policy of that company applies, not ours. We encourage you to read their policies.

Data Retention

Aggregate analytics data is retained by our analytics providers according to their standard retention settings (currently up to 14 months for Google Analytics). Emails you send us are retained in our business mailbox for as long as needed to serve you and to meet our record-keeping obligations.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain processing. Because this website does not require accounts and collects only limited technical data, in most cases we will have little or no personal information tied to you individually.

To make a request, contact us using the details below. We will respond within the time required by applicable law.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be reflected here before they take effect.